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Our guarantee and returns policy
We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a full refund provided it is in a resalable condition.
We will endeavour to replace or exchange any items that have become defective within a reasonable period. When returning a product, please use the returns form on the back of your invoice. Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.
If you are returning an item, or order, with a value above £50 please call our Customer Service line on 0844 557 3009 (Mon-Fri 9am -5pm) to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us. You’ll find further details on the back of your order invoice.